• Outsourcing Theory
    • Types of customers
      • Startups
      • Established businesses owners
      • Intermediaries and digital agencies
    • Types of approaches
      • Custom remote team
      • Iterative development
      • Fixed contract per project
    • Industries
      • Business and professional services
      • Consumer business and retail (eCommerce)
      • Digital printing (Web-to-print)
      • Education (eLearning)
      • Financial services
      • Health care (eHealth)
      • Manufacture
      • Marketing and advertising
      • Media and entertainment
      • Sports business
      • Telecom
      • Tourism, hospitality and leisure
    • Whitepapers
  • Services
    • What we do
      • Custom Remote Development Team
      • Application Development
      • Software Re-engineering
      • Business Automation
      • Mobility for Business
      • Research and Investigation
    • How we work
      • From Request to Final Delivery
      • Engagement Models
      • Software Development Methodologies
    • Benefits
  • Company
    • About
    • Team
      • Development

      • Web Development Team
      • Desktop Software Development Team
      • Mobile Development Team
      • Design Team
      • Management

      • Project Management Team
      • Customer Care Management Team
      • Financial Department
      • Sales Department
      • Marketing and PR Department
      • CEO and Founder
    • History
    • News
    • Recognitions and certifications
    • Press room
  • Customer stories
    • Types of customers
      • Startups
      • Software development companies and Tier1 providers
      • Established businesses owners
      • Show Case Studies only with direct contacts
    • Outsourcing Insights
      • Feedbacks around the world
      • Our References
  • Contacts
    • Call Us
      +1-800-XXX-XXX +1-800-XXX-XXX
      E-mail Us
      sales_DOGGysibers.com
    • How to connect
    • Global locations
    • Face to face meetings
    • Contact our references
    • Submit RFP
  • Outsourcing Theory

    Types of customers

    • Startups
    • Established businesses owners
    • Intermediaries and digital agencies

    Types of approaches

    • Custom remote team
    • Iterative development
    • Fixed contract per project

    Industries

    • Business and professional services
    • Consumer business and retail (eCommerce)
    • Digital printing (Web-to-print)
    • Education (eLearning)
    • Financial services
    • Health care (eHealth)
    • Manufacture
    • Marketing and advertising
    • Media and entertainment
    • Sports business
    • Telecom
    • Tourism, hospitality and leisure

    Whitepapers

    • Architecture: Why Does it Matter?
    • Functionality vs. Classy: The “90/90 Percent” App Rule
    • The Essentials of Custom Development for Printing Businesses
    • IT Projects: It Takes Two To Meet A Deadline
    • E-Learning Evolution: Custom E-Learning Development Trends
    • Getting iOS App Crash Logs
    • You Asked, We Answered: Testing, Debugging, and What on Earth Does “Best Practices” Really Mean?
  • Services

    What we do

    • Custom Remote Development Team
    • Application Development
    • Software Re-engineering
    • Business Automation
    • Mobility for Business
    • Research and Investigation

    How we work

    • From Request to Final Delivery
    • Engagement Models
    • Software Development Methodologies

    Benefits

    • Safety First
    • International Expertise
    • Business matters
    • Experience
    • Remote Aid
    • Speaking with You
  • Company
    • About
    • Team
    • History
    • News
    • Recognitions and certifications
    • Press room
    • About
    • Team
    • History
    • News
    • Recognitions and certifications
    • Press room
    Development
    • Web Development Team
    • Desktop Software Development Team
    • Mobile Development Team
    • Design Team
    Management
    • Project Management Team
    • Customer Care Management Team
    • Financial Department
    • Sales Department
    • Marketing and PR Department
    • CEO and Founder
  • Customer stories

    Case studies

    Selected works for
    • Startups
    • Software development companies and Tier1 providers
    • Established businesses owners
    • Show Case Studies only with direct contacts

    Testimonials

    • Feedbacks around the world
    • Our References
  • Contacts
    • How to connect
    • Global locations
    • Face to face meetings
    • Contact our references
    • Submit RFP
    Call Us
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    Sibers global locations map

Customer Care Management Team

After you’ve contacted a Sibers Sales Manager and discussed your project requirements, project deadlines and preferred payment method, you're matched with one of our Customer Care Managers (CCM) — the person responsible for protecting your interests, representing your position and ensuring that your relationship with Sibers runs smoothly throughout the project development stage. We understand that dealing with a day-to-day contact exclusively via internet or phone, without a prior in-person introduction, may cause feelings of “detachment”. However, we think you’ll find your CCM’s expertise to be invaluable, and well worth the absence of a face-to-face connection.

The Customer Care department was formed in 2005. Since then they’ve ensured that our customers’ expectations are met (and hopefully exceeded), and presided over the fulfillment of all agreements in order to avert any potential violations, misunderstandings or conflicts. Sibers currently employs four CCMs who specialize in establishing effective communication between the client and the PM, and providing the client with plenty of useful info on Sibers as a company, how our team works, and what it’s like to live and work in Siberia. All of our CCMs are very enthusiastic about cross-cultural communication, and happily share their thoughts on Russian culture with our American, European and Australasian customers. They even make handmade, Siberian-themed Christmas souvenirs for our most beloved clients!

Anna Shkarupa, Customer Care Manager at Sibers

Anna Erokhina (Shkarupa)

Chief Customer Care Manager

Contact Anna Erokhina (Shkarupa)

Upon joining Sibers in 2014, Anna quickly acclimated to the Customer Care team and soon after became its essential part. Since her very first days at Sibers, she effortlessly became an advocate for the company’s clients, protecting their interests and eliminating any uneasiness stemming from working virtually has its challenges doing business with "those strange Russian developers". Extremely polite and bright young lady with excellent English and well-honed communication skills, Anna has proved to be the right person to lead this highly important department and inspire the whole team.

Anna has been teaching English to eager students since her early university years, and enjoys organizing English classes at Sibers for our developers. Supposedly that’s how she’s come to be so patient. Anna also loves attending intellectual quizzes, taking part in team sport races and has a scratch world map for the countries visited together with her spouse.

Alexandra Buzoverova
Alexandra Buzoverova, Customer Care Manager at Sibers
Contact
Maria Grishacheva
Maria Grishacheva, Customer Care Manager at Sibers
Contact
Viktoria Smilkt
Viktoria Smilkt, Customer Care Manager Sibers
Contact

Development

  • Web Development Team
  • Desktop Software Development Team
  • Mobile Development Team
  • Design Team

Management

  • Project Management Team
  • Customer Care Management Team
  • Financial Department
  • Sales Department
  • Marketing and PR Department
  • CEO and Founder
Contact Sibers

Outsourcing theory

  • Types of cusomers
  • — Start-Ups
  • — Established businesses owners
  • — Intermediaries and marketing agencies
  • Types of approaches
  • — Custom Remote Team
  • — Iterative development
  • — Fixed contract per project
  • Industries
  • Whitepapers: Outsourcing insights

Services

  • What we do
  • — Custom Remote Team
  • — Application Development
  • — Software Reengineering
  • — Business Automation
  • — Mobility for Business
  • — Research and Investigation
  • How we work
  • — From Request to Final Delivery
  • — Engagement Models
  • — Software Development Methodologies
  • Benefits

Company

  • About Sibers
  • Team
  • News
  • Recognitions and certifications
  • Press Room

Customer Stories

  • Case Studies
  • Testimonials
  • References

Contacts

  • How to connect
  • Global locations
  • Face to face meetings
  • Contact our references
  • Submit RFP

Call us

+_ONE _EIGHT_ZERO_ZERO _FIVE_TWO_ONE _FOUR_ZERO_NINE_ONE
+_ONE _THREE_FOUR_SEVEN _FOUR_EIGHT_ZERO _ONE_EIGHT_ZERO_ZERO
+_SIX_ONE _ZERO_TWO _EIGHT_ZERO_ZERO_THREE _FOUR_FIVE_FIVE_EIGHT
+_FOUR_NINE _FOUR_ONE_TWO_ONE _TWO_SEVEN_SEVEN_EIGHT_FOUR _ZERO_SEVEN
+_FOUR_FOUR _TWO_ZERO _SEVEN_ZERO_NINE_SEVEN _EIGHT_EIGHT_NINE_EIGHT

E-mail Us

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